Can you refund a return trainline?

TrainLine Return Ticket Refund Policy

TrainLine, a popular online rail ticketing platform, offers refunds on return tickets under certain conditions. Understanding these terms is crucial for travelers who may need to cancel or modify their travel plans.

Unused Return Tickets

Unused return tickets purchased through TrainLine are eligible for a full refund. This means that if you purchase a round-trip ticket but change your mind before either leg of the journey has been used, you can cancel the entire ticket and receive a refund for the full amount paid.

Partially Used Return Tickets

If you have used only one leg of a return ticket, the unused portion is eligible for a refund. This includes both standard and Advance tickets. However, the used portion of the ticket is non-refundable. For example, if you purchase a round-trip ticket from London to Edinburgh and use the London to Edinburgh leg, you can request a refund for the unused Edinburgh to London leg.

Non-Refundable Tickets

It’s important to note that some TrainLine return tickets may be non-refundable. These tickets are typically marked as such during the booking process. Non-refundable tickets are not eligible for a refund under any circumstances, including unused portions.

How to Request a Refund

To request a refund for an eligible TrainLine return ticket, you must call the TrainLine customer service team at 0345 075 0750 or visit the TrainLine website. You will be required to provide your ticket reference number and the reason for your request.

Processing Time

Refund requests are typically processed within 14 days. The refund will be credited to the same payment method used to purchase the ticket.