Do airlines have to reimburse you for lost luggage?

Airline Liability for Lost Luggage

When you check your luggage with an airline, the airline assumes responsibility for its safe handling and delivery. This responsibility includes cases where luggage is misplaced, damaged, or delayed.

Legal Recourse for Passengers

As passengers, you have legal recourse against airlines for lost or damaged luggage. This is outlined in various regulations, including the Montreal Convention (for international flights) and the Department of Transportation (DOT) regulations (for domestic flights).

Claims for Reimbursement

If your luggage is lost, damaged, or delayed, you can file a claim for reimbursement. The specific process varies depending on the airline and the circumstances.

Lost Luggage:

• Report the loss immediately upon arrival.
• File a written claim within the airline’s specified time frame (usually within 7 days).
• Provide a detailed description of the lost luggage and its contents.

Damaged Luggage:

• Report the damage immediately upon retrieval.
• If possible, take photos of the damage.
• File a written claim within the airline’s specified time frame.

Delayed Luggage:

• Report the delay immediately upon arrival.
• File a written claim within the airline’s specified time frame.
• Request reimbursement for any essential items you had to purchase during the delay.

Compensation:

The amount of compensation you can receive for lost or damaged luggage varies. Airlines have established limits on liability based on the weight of the checked baggage. For most airlines, the limit is around $3,500 per passenger.

Tips for Reimbursement:

• Keep a detailed inventory of your luggage contents.
• Take photos of your luggage and its contents before checking it in.
• File your claim promptly to avoid missing any deadlines.
• Be prepared to provide documentation, such as receipts for essential items purchased during a delay or photos of damaged luggage.
• If the airline denies your claim, you may consider pursuing legal action.

Remember, airlines have a legal obligation to handle your luggage responsibly. If you experience any issues with your checked baggage, it’s important to understand your rights and take the necessary steps to seek reimbursement.