Do cancelled flights have to be refunded?

Cancelled Flight? Know Your Rights and Get Your Refund.

Flight cancellations are a frustrating travel reality. While airlines can’t control every circumstance leading to a cancelled flight, you do have rights when these disruptions occur. Understanding these rights can empower you to navigate the often-confusing aftermath and secure the compensation you deserve.

The good news is: in most cases, yes, cancelled flights have to be refunded. This isn’t just a courtesy; it’s a legal obligation for airlines in many jurisdictions, including the US and EU. You’re entitled to a full refund for the unused portion of your ticket, regardless of the reason for the cancellation, even if the airline claims it was due to “extraordinary circumstances” like bad weather. This applies to non-refundable tickets as well. Don’t let the airline pressure you into accepting vouchers or travel credits if you prefer a cash refund.

You also have the option of being rebooked on the next available flight to your destination, at no extra cost. The airline should work to get you on a comparable flight as soon as possible.

However, your rights extend beyond just a refund or rebooking. The situation becomes more complex when you’re already at the airport and your flight gets cancelled. In this scenario, airlines have a duty of care to provide you with “reasonable assistance.” This can include:

• Meals and refreshments: The airline should provide you with food and drinks appropriate to the delay.
• Accommodation: If the cancellation necessitates an overnight stay, the airline should provide hotel accommodation and transportation to and from the hotel.
• Communication: The airline must facilitate communication, which could involve providing access to phone calls or emails. This is especially important if you need to contact family or rearrange other travel plans.

While “reasonable assistance” is somewhat subjective, it’s generally interpreted to cover the basic necessities resulting from the disruption. Keep records of any expenses you incur due to the cancellation, such as meals, transportation, or accommodation, as you may be able to claim reimbursement for these costs.

It’s important to note that the specific regulations and entitlements can vary depending on the country and the airline’s terms and conditions. Familiarize yourself with the rules applicable to your flight. For example, in the EU, Regulation (EC) No 261/2004 provides specific compensation for cancellations within the EU or on flights departing from the EU. Similarly, the US Department of Transportation has specific regulations governing airline cancellations and passenger rights.

Finally, be proactive. Contact the airline directly as soon as possible after the cancellation. Keep all your documentation, including your ticket, booking confirmation, and any receipts for expenses incurred. If you encounter resistance from the airline, don’t hesitate to escalate the matter to the relevant aviation authority in your jurisdiction. Knowing your rights is the first step toward ensuring a smoother, less stressful experience when faced with the inconvenience of a cancelled flight.