Do you get compensation for a cancelled flight?

Flight Cancellations: Your Rights to Compensation

Flight cancellations can be disruptive and frustrating experiences, but they can also trigger compensation claims. Here’s an overview of your rights:

Airline Liability

In many cases, airlines are legally liable for compensating passengers whose flights are cancelled. This liability varies depending on the reason for the cancellation and the airline’s policies.

• Controllable Cancellations: If the airline cancels a flight due to reasons within its control, such as mechanical issues, staffing shortages, or weather conditions that are not deemed extraordinary, passengers are generally entitled to compensation.
• Uncontrollable Cancellations: Cancellations due to circumstances beyond the airline’s control, such as natural disasters, security risks, or government restrictions, may not trigger compensation obligations. However, airlines may still offer goodwill gestures or alternative arrangements.

Compensation Amounts

Compensation amounts for cancelled flights vary depending on the distance of the flight and the airline’s policies. Within the European Union, for example, passengers are entitled to compensation ranging from €250 to €600 under Regulation (EC) 261/2004.

Travel Insurance

Travel insurance policies often provide coverage for flight cancellations, but the terms and conditions vary. Check your policy carefully to determine if it includes coverage for:

• Cancellation costs
• Lost luggage
• Accommodation and meals
• Alternative travel arrangements

How to Claim Compensation

To claim compensation for a cancelled flight, you should first contact the airline and explain your situation. If the airline denies your claim, you have several options:

• File a complaint with the relevant aviation authority, such as the Civil Aviation Authority (CAA) in the UK or the Department of Transportation (DOT) in the US.
• Contact a consumer protection agency or travel ombudsman.
• Consider legal action if necessary.

Tips for Securing Compensation

• Keep all relevant documentation, such as your flight confirmation, cancellation notice, and any correspondence with the airline.
• Understand your rights and the applicable regulations.
• Be persistent and don’t give up if your initial claim is denied.
• If possible, consider purchasing travel insurance that provides coverage for cancelled flights.

Remember, flight cancellations can be stressful, but understanding your rights and seeking proper compensation can help mitigate the inconvenience and financial burden.