How can I get my train ticket on my phone?

Ditch the Paper: Your Mobile Train Ticket Guide

Tired of fumbling with paper train tickets? Embrace the convenience of a mobile ticket! Our app lets you travel seamlessly, eliminating the need for physical tickets and offering a greener, more streamlined journey. Here’s how to get your train ticket on your phone and make the most of this digital solution:

Accessing Your Mobile Ticket:

The process is simple and straightforward:

1. Download the App: Ensure you’ve downloaded our official mobile app from your device’s app store. (If you haven’t already, you’ll need to create an account.)

2. Locate Your Ticket: Once logged in, navigate to the “My Tickets” section. This is usually clearly labelled and easily accessible from the main menu. You should see a list of all your purchased tickets.

3. Activate Your Ticket: Locate the specific ticket for your journey. You’ll see an option to “Activate” or a similar prompt. Tap this button. This step is crucial and completes the process of transferring your ticket from a reservation to a scannable, active mobile ticket.

4. Confirmation: After activation, your ticket will update to reflect its active status. You should see a clear QR code ready for scanning.

Boarding Your Train:

1. Find the Scanner: At the platform, locate the designated QR code scanner. These are usually clearly marked and easy to spot.

2. Scan Your Ticket: Present your phone’s screen displaying the activated QR code to the scanner. The scanner will read the code, verifying your ticket.

3. Board the Train: Once your ticket is successfully scanned, you are free to board the train.

Important Note Regarding Refunds:

Activation of your mobile ticket is irreversible. Once you activate your ticket, refunds are no longer possible. Please ensure you have the correct ticket and travel dates before proceeding with activation. Double-check your details carefully before tapping that “Activate” button.

By following these simple steps, you can enjoy the convenience and efficiency of mobile ticketing. Happy travels!