How do I add assistance to my flight?

How to Add Assistance to Your Flight

Planning ahead is essential when it comes to securing necessary flight assistance. By making reservations early, you give airlines ample time to prepare for your specific needs. During the booking process, clearly indicate any assistance you require, whether it’s a wheelchair, guided assistance, or other support.

Requesting Airport Wheelchairs

For wheelchair assistance at the airport, it’s crucial to request it in advance. This ensures that the airline has sufficient time to arrange for a wheelchair to be available upon your arrival. Here’s how to request wheelchair assistance:

• Online: Most airlines allow you to request wheelchair assistance through their website during the booking process. Look for a section labeled “Special Assistance” or “Accessibility.”
• Phone: You can also call the airline directly and request wheelchair assistance over the phone. The phone number should be available on the airline’s website.
• In Person: Visit the airline’s ticket counter at the airport and inform the agent of your need for wheelchair assistance.

When requesting wheelchair assistance, specify the following details:

• Your flight number and departure/arrival times
• Your preferred type of wheelchair (manual, electric, etc.)
• Any other specific requirements you may have (e.g., oxygen, medical equipment)

Additional Assistance

In addition to wheelchair assistance, you may also request guided assistance if you need help navigating the airport, checking in, or boarding the aircraft. This assistance can be provided by an airline employee or a third-party service.

• Guide Dogs: If you travel with a guide dog, inform the airline in advance. You will need to provide proof of the dog’s training and certification.
• Medication and Medical Equipment: If you need to carry medication or medical equipment, notify the airline and request any necessary assistance.
• Pre-Boarding: You may be eligible for pre-boarding if you have a disability or mobility issue. Inquire with the airline about this option.

Tips for a Smooth Journey

• Reserve your flight well in advance to give the airline ample time to accommodate your assistance needs.
• Call the airline or visit their website to request wheelchair assistance or any other necessary services.
• Provide detailed information about your assistance requirements.
• Arrive at the airport early to allow sufficient time for check-in and security screenings.
• Notify the gate agent if you have any specific concerns or require additional assistance.

By planning ahead and clearly communicating your assistance needs, you can ensure a smooth and comfortable flight experience.