How do I change the date on my booked ticket?

Changing Your Vietnam Airlines Booking Dates

Traveling plans change, and sometimes you need to adjust your booked Vietnam Airlines flight. Fortunately, modifying your travel dates is often possible, but the process varies depending on the specific circumstances. This article outlines the general procedure and provides crucial contact information.

Accessing your booking is the first step. Use your reservation code to log into your account on the Vietnam Airlines website. Once you’re in your booking portal, you’ll likely find an option to modify your flight dates. This may involve selecting new dates and then paying any applicable change fees.

Important Considerations:

• Time Limits: Vietnam Airlines may have specific timeframes for making date changes. It’s advisable to review the booking details for any relevant deadlines.
• Change Fees: Be prepared for potential fees associated with altering your travel dates. These fees can vary significantly depending on the booking type, class of service, and the time proximity to your original flight dates. Checking these fees in advance will help you plan accordingly.
• Refunds: If a date change isn’t feasible or you decide to cancel altogether, Vietnam Airlines’ website or customer service can guide you through the refund process. Potential conditions and timeframes will be clearly outlined.

If you encounter difficulties modifying your booking online, or if you have a complex request, Vietnam Airlines provides 24/7 customer service assistance at 1900 1100. Their dedicated support can help you navigate the process efficiently.

Before contacting customer service, gather the following information:

• Your booking reference number (reservation code): This is crucial for identifying your booking.
• Your full name as it appears on the ticket: Accurate identification is essential.
• Any other relevant details: Such as flight numbers or specific dates you wish to change.

Remember to be patient and clear when communicating with customer service representatives. They are there to help you resolve any issues and ensure a smooth process. By following these steps and providing all the necessary information, you’ll significantly increase your chances of successfully adjusting your Vietnam Airlines flight dates.