How do I contact SBB in English?

How to Contact SBB in English

SBB, the Swiss Federal Railways, offers a comprehensive support page to address common queries related to ticket purchases, SwissPass issues, and claims or complaints.

Website Support

• Support Page: Visit the SBB support page at https://www.sbb.ch/en/help-and-contact/support-and-contact.html for a wide range of frequently asked questions and self-help solutions.
• Online Chatbot: Click on the “Contact us” tab on the support page to access the AI-powered chatbot. Type your query and receive instant assistance.

Email Support

• General Inquiries: For general inquiries, email [email protected] The response time may vary depending on the volume of queries.
• Claims and Complaints: For specific claims or complaints, email [email protected] with a detailed description of the situation.

Telephone Support

• Helpline: Call the SBB helpline at 0848 446 611 (national rate) or +41 512 202 525 (international rate) for immediate assistance. The helpline is available 24/7.

In-Person Support

• Customer Service Centers: Visit SBB customer service centers located at major train stations throughout Switzerland for personalized assistance.
• SBB Travel Centers: SBB Travel Centers at airports offer travel advice, ticket purchases, and support.

Additional Resources

• SwissPass Support: For specific SwissPass-related queries, visit https://www.swiss-pass.ch/en/support/ or contact the SwissPass Helpline at 0848 446 688.
• Disability Assistance: SBB provides assistance to travelers with disabilities. Contact the SBB Disability Assistance Center at 0800 007 102 (free of charge within Switzerland).