Is there compensation for late flights?

Compensation for Delayed Flights: Your Rights as a Passenger

Air travel can be a stressful experience, especially when flights are delayed. While unavoidable delays can occur, passengers have the right to compensation if the delay is caused by the airline’s responsibility.

Eligibility for Compensation

Compensation is available for flights that arrive at their destination three hours or more late. The amount of compensation depends on the flight length and the reason for the delay.

For flights within the European Union (EU), Iceland, Liechtenstein, Norway, and Switzerland, the following compensation applies:

• Flights up to 1,500 km: Up to €250
• Flights between 1,500 and 3,500 km: Up to €400
• Flights over 3,500 km: Up to €600

For flights outside the EU, the Montreal Convention may apply. Under this convention, compensation is available for delays of four hours or more, up to a maximum of approximately £520.

Reasons for Delay

The airline is responsible for compensating passengers if the delay is caused by factors within its control. These factors include:

• Technical issues with the aircraft
• Crew shortages
• Administrative or operational problems
• Overbooking

Delays caused by factors outside the airline’s control, such as weather or air traffic control restrictions, are not eligible for compensation.

How to Claim Compensation

To claim compensation for a delayed flight, passengers should:

1. Contact the airline with details of the flight and the reason for the delay.
2. Submit a formal complaint form or letter.
3. Provide supporting documentation, such as boarding passes and confirmation of the delay.

Passengers have two years from the flight date to submit a claim.

Other Rights

In addition to compensation, passengers may also be entitled to:

• Meals and refreshments while waiting for the delayed flight
• Accommodation if the delay requires an overnight stay
• Alternative transportation or a refund if the delay is significant

Conclusion

Passengers have the right to compensation and assistance if their flights are delayed. By understanding their eligibility and following the proper procedures, travelers can ensure they receive the support they deserve. It is important to note that the specific terms and conditions for compensation may vary depending on the airline and the circumstances of the delay.