What are my rights if my flight is oversold?

Passenger Rights in the Event of Flight Oversales

Flight overselling occurs when an airline sells more tickets than there are available seats on a particular flight. While this practice is not illegal, it can impact passengers’ rights and lead to inconvenience.

Compensation for Denied Boarding

If you are denied boarding due to overselling, you are entitled to compensation from the airline. The amount of compensation varies depending on:

• The price of your ticket
• The length of the delay caused by the oversale

In the United States, the Department of Transportation (DOT) regulations provide the following minimum compensation:

• For delays of under 1 hour: 200% of the ticket price, up to a maximum of $775
• For delays between 1 and 2 hours: 400% of the ticket price, up to a maximum of $1,550
• For delays of over 2 hours: 600% of the ticket price, up to a maximum of $2,325

Additional Entitlements

In addition to compensation, you may also be entitled to:

• A refund of your ticket
• A seat on the next available flight
• Hotel accommodations if your alternative flight is significantly delayed
• Meal vouchers
• Ground transportation to and from the airport

Individual Circumstances and Regulations

Your specific entitlements may vary depending on individual circumstances and applicable regulations. For example:

• EU regulations provide additional protections for passengers on flights within the European Union.
• Passengers with disabilities may be entitled to additional assistance and accommodations.

Steps to Take if Overbooked

If you are told that your flight is overbooked, it is important to:

• Check with the airline to see if there are any alternative flights available.
• Inquire about compensation and any other entitlements.
• Be prepared to provide documentation of your ticket purchase and the disruption caused by the oversale.
• Be respectful and understanding, but do not hesitate to assert your rights.

Conclusion

Flight overselling can be frustrating, but it is important to be aware of your rights as a passenger. By understanding your entitlements and communicating effectively with the airline, you can ensure that you receive fair compensation and assistance.