What are the disadvantages of automated check in?

The Drawbacks of Automated Check-In

Automated check-in has become increasingly prevalent in the hospitality industry, offering guests a convenient and efficient way to start their stay. However, this technology also comes with certain disadvantages that travelers should be aware of.

Impersonal Experience

One of the main drawbacks of automated check-in is its impersonal nature. Unlike traditional check-in where guests are greeted by a friendly staff member, automated kiosks or mobile apps lack the same level of human interaction. This can lead to a feeling of detachment and a loss of the personal touch that many guests appreciate.

Technical Glitches

Automated check-in systems rely heavily on technology, which can sometimes lead to technical glitches. These issues can range from simple system failures to more complex errors that prevent guests from completing their check-in process. Such technical difficulties can cause frustration and delays, particularly for travelers who are unfamiliar with the system or have limited access to smartphones.

Smart Device Dependence

Many automated check-in systems require guests to use their smartphones or tablets to access the platform. This creates a dependency on personal devices, which can be a problem for guests who do not have smartphones or for those who experience technical difficulties with their devices. For these individuals, the automated check-in process can be inaccessible or unduly challenging.

Conclusion

While automated check-in offers convenience and efficiency, it is important for travelers to be aware of its potential disadvantages. The impersonal experience, technical glitches, and reliance on smart devices can create challenges and diminish the overall guest experience. To mitigate these drawbacks, hotels should consider providing additional support and alternative check-in options for guests who encounter difficulties or prefer a more personalized approach.