What are the rules for flight delay compensation?

Flight Delay Compensation: Rules and Regulations

Flight delays are an unfortunate reality of air travel. However, when significant delays occur due to the fault of the airline, passengers are entitled to compensation. The rules for flight delay compensation vary depending on the flight distance and the extent of the delay.

Eligibility

To be eligible for flight delay compensation, certain conditions must be met:

• The flight must have been delayed for more than three hours due to reasons within the airline’s control, such as mechanical issues or staff shortages.
• The delay must not have been caused by extraordinary circumstances beyond the airline’s control, such as severe weather or security threats.
• The passenger must have checked in for the flight on time and have a confirmed booking.

Compensation Amounts

The amount of compensation awarded for flight delays varies based on the following factors:

1. Distance of the Flight

• For flights within the European Union (EU), Iceland, Norway, or Switzerland:
  • €250 for flights up to 1,500 kilometers
  • €400 for flights between 1,500 and 3,500 kilometers
  • €600 for flights over 3,500 kilometers

2. Extent of the Delay

• For delays of three to five hours: 50% of the above amounts
• For delays of six or more hours: Full amount of the above amounts

Additional Compensation

In addition to the basic compensation, passengers may also be entitled to additional benefits, such as:

• Reimbursement for expenses incurred during the delay, such as meals, accommodation, and transportation
• Assistance in finding alternative flights or accommodations
• Discounts on future flights with the airline

How to Claim Compensation

To claim compensation for a flight delay, passengers should:

• File a complaint with the airline immediately after the delay
• Provide documentation supporting the delay, such as boarding passes and flight information
• Keep receipts for any expenses incurred during the delay
• Send a formal complaint letter to the airline within the specified time frame (usually two to three months)

Passengers who have difficulty obtaining compensation from the airline can seek assistance from consumer protection organizations, such as the Civil Aviation Authority (CAA) or the European Consumer Centre.

Conclusion

Flight delay compensation is a valuable right that passengers have when they experience significant delays due to the airline’s fault. By understanding the rules and regulations, passengers can claim the compensation they are entitled to and ensure that airlines are held accountable for their actions.