What are the rules if an airline cancels your flight?

Airline Flight Cancellations: Know Your Rights

Overview

Flight cancellations can be frustrating and disruptive. However, as a passenger, you have certain rights and options if your airline cancels your flight.

Automatic Refunds in the U.S.

In the United States, the Department of Transportation (DOT) now requires airlines to automatically refund your ticket if your flight is canceled. This applies to both domestic and international flights.

Choosing a New Flight

Most airlines will also offer you the option to choose a new flight at no additional cost. If you opt for this, you may be able to find a flight on the same day or schedule your trip for a later date.

Circumstances and Options

The specific options available to you may vary depending on the airline and the circumstances of the cancellation. Here are some common scenarios:

• Controllable circumstances (e.g., maintenance, crew shortages): Airlines may offer refunds or flight changes.
• Uncontrollable circumstances (e.g., weather, air traffic control): Airlines may offer flight changes, but refunds may not be available.
• Delayed flights: If your flight is delayed significantly, you may be entitled to accommodations, such as meals or hotel vouchers.

Filing a Claim

If your airline fails to provide you with the required refund or assistance, you can file a complaint with the DOT. You can also contact the airline’s customer service department to request a resolution.

Additional Tips

• Check the airline’s website for their specific policies on flight cancellations.
• Purchase travel insurance to protect yourself against unexpected cancellations and expenses.
• Arrive at the airport well in advance to avoid the impact of any potential delays or cancellations.
• Be flexible and understand that flight disruptions can occur for reasons beyond the airline’s control.

Conclusion

Knowing your rights and options can help you navigate the inconvenience of a flight cancellation. Remember, you are entitled to a refund or a new flight in most cases. By staying informed and working with the airline, you can ensure a fair resolution to your situation.