What are you entitled to if an airline cancels your flight in the EU?

Flight Cancelled in the EU? Know Your Rights.

A cancelled flight can throw a wrench into even the most meticulously planned trip. But if your flight is cancelled within the EU, you have rights that protect you from being stranded and left out of pocket. Airlines operating within the EU are legally obligated to provide you with options, and it’s important to understand what you’re entitled to so you can make the best decision for your situation.

Forget frantic scrambling and accepting the first offer presented. EU Regulation 261/2004 ensures you have the power to choose from the following:

1. Re-routing: The airline must offer you an alternative flight to your final destination. This could involve a flight with the same airline, a flight with a partner airline, or even a combination of transport methods. Crucially, the re-routing should be under “comparable transport conditions.” This means a similar travel time and class of service. If the alternative offered significantly increases your travel time or downgrades your class, you should question it and potentially push for a better option.

2. Return Flight: If reaching your destination is no longer feasible or desirable, you have the right to a return flight to your original departure airport. This allows you to abandon the journey and receive a full refund for the unused portion of your ticket.

3. Refund: Regardless of the reason for the cancellation, you’re entitled to a full refund for the unused portion of your ticket. This is a particularly attractive option if you can no longer travel or find a suitable alternative independently. The refund should be processed promptly, usually within seven days.

Beyond the Basics: Care and Assistance

Beyond the core options of re-routing, return, and refund, airlines are also obligated to provide you with care and assistance while you wait for a solution. This includes:

• Meals and refreshments: Appropriate to the waiting time.
• Hotel accommodation: If an overnight stay becomes necessary.
• Transportation: Between the airport and the hotel.
• Two free phone calls, emails, or faxes: To inform others about the disruption.

What about compensation?

While not always guaranteed, you may also be entitled to financial compensation depending on the circumstances of the cancellation. Factors such as the timing of the cancellation notice and the reason for the cancellation play a role. This is a separate issue from the rights outlined above and is worth investigating if the cancellation was within the airline’s control (e.g., not due to extraordinary circumstances like severe weather).

Key Takeaway: Knowing your rights is the first step to navigating a flight cancellation effectively. Don’t be afraid to assert your rights and request the option that best suits your needs. Keep a record of all communication with the airline and familiarize yourself with EU Regulation 261/2004 for a comprehensive understanding of your entitlements. Your journey might be disrupted, but your rights remain intact.