What do airlines owe you for missed connections?

Missed Connections: Understanding Airlines’ Responsibilities

Missed connections can be frustrating and costly, but understanding who is responsible for what can help minimize the impact.

Airlines’ Non-Responsibility for Self-Inflicted Missed Connections

Airlines do not bear any responsibility for missed connections caused by passenger fault. This includes situations where the passenger:

• Intentionally misses a connecting flight
• Arrives late for a flight due to personal reasons, such as oversleeping or traffic delays
• Fails to follow proper check-in procedures or security screening protocols
• Acts in a disruptive or unruly manner, resulting in removal from the flight

In these instances, the passenger forfeits any claim for compensation or assistance from the airline.

Airlines’ Courtesy Assistance

While airlines have no obligation to provide assistance, many may offer help to passengers who have missed connections through no fault of their own. This may include:

• Rebooking on the next available flight
• Providing overnight accommodations in certain circumstances
• Assisting with meals or transportation to the airport

However, any subsequent travel arrangements made by the airline will be at the passenger’s expense.

Passengers’ Responsibilities

To avoid missed connections, passengers should:

• Check flight times and connecting airport details carefully
• Allow ample time for check-in, security, and transfers
• Inform the airline promptly of any delays
• Be aware of airline regulations and policies regarding missed connections
• Purchase travel insurance to protect against unforeseen circumstances

Conclusion

Missed connections can be frustrating, but understanding the airlines’ responsibilities can help passengers navigate the situation. While airlines may offer assistance, they are not liable for missed connections caused by passenger fault. By taking proactive steps to avoid disruptions and being aware of the rules, passengers can minimize the consequences of missed connections.