What happens if a flight is overbooked and no one volunteers in the EU?

Overbooked Flights and EU Denied Boarding Compensation

In the European Union (EU), airlines face strict regulations regarding overbooked flights and the compensation passengers are entitled to in such situations. When a flight is overbooked, airlines must first attempt to secure volunteers to give up their seats in exchange for compensation.

Lack of Volunteers

However, in the event that no volunteers come forward, airlines are mandated by EU law to prioritize passengers lacking elite status and those with the lowest fares for involuntary removal from the flight. This prioritization system is designed to ensure fairness in the selection process.

Denied Boarding Compensation

Passengers who are involuntarily denied boarding are entitled to compensation from the airline. The amount of compensation varies depending on the distance of the flight:

• Flights up to 1,500 kilometers: €125
• Flights between 1,500 and 3,500 kilometers: €200
• Flights over 3,500 kilometers within the EU, or between the EU and other third countries: €300

In addition to compensation, airlines are required to provide affected passengers with the following:

• Assistance with rebooking or refunding their flight
• Meals and refreshments during any delays caused by the overbooking
• Access to communication facilities, such as telephones and email

Consequences for Affected Passengers

While the EU regulations aim to ensure fairness, involuntary removal from a flight can be an unwelcome experience for affected passengers. They may face delays in reaching their destination, missing important appointments or connections, or experiencing additional expenses due to alternative travel arrangements.

It is important for airlines to manage overbooking situations effectively, ensuring that they have adequate procedures in place for securing volunteers and providing assistance to affected passengers. By adhering to EU regulations, airlines can help mitigate the impact of overbooking and protect the rights of their customers.