What happens if booked train is Cancelled?

What Happens if a Booked Train is Cancelled?

In the event of a train cancellation, passengers are entitled to a full fare refund. This policy applies to cancellations caused by unforeseen circumstances, such as severe weather, accidents, or mechanical failures, as well as those resulting from operational issues.

To process the refund, passengers must submit their tickets within 72 hours of the train’s original departure time. This can be done at the station where the ticket was purchased, or by mail.

The refund will be processed back to the original payment method used to purchase the ticket. If the ticket was purchased using a credit card, the refund will be credited to the cardholder’s account. If the ticket was purchased using cash, the refund will be issued in the form of a check or money order.

In addition to a full fare refund, passengers may also be entitled to compensation for any additional expenses incurred as a result of the train cancellation. This could include expenses for alternative transportation, meals, or lodging.

To claim compensation for additional expenses, passengers must submit a written request to the train company. The request should include a detailed explanation of the expenses incurred, as well as supporting documentation, such as receipts.

The train company will review the request and determine whether compensation is warranted. If compensation is approved, the passenger will be reimbursed for the eligible expenses.

The full fare refund and compensation policy for train cancellations is designed to ensure that passengers are fairly compensated for disrupted travel plans. By submitting their tickets within 72 hours of the train’s original departure time, passengers can ensure that their refund is processed promptly.