What happens if one of your flights is delayed?

Delayed or Canceled Flights: New Protections for US Travelers

Air travel disruptions have become increasingly common in recent months, leaving travelers stranded and frustrated. However, a new rule implemented in the United States aims to provide passengers with greater compensation and protections in the event of significant flight delays or cancellations.

Cash Refunds for Substantially Delayed or Canceled Flights

Under the new regulation, airlines are now required to issue cash refunds to passengers whose flights are delayed by three hours or more for domestic flights, or six hours or more for international flights. This applies regardless of the reason for the delay or cancellation, including weather, mechanical issues, or staffing shortages.

Additional Compensation for Extended Delays

In addition to cash refunds, airlines must also provide additional compensation to passengers who experience extended delays. For delays of more than six hours, airlines must pay for travelers’ meals and lodging until the flight departs. For delays of more than 12 hours, airlines are responsible for reimbursing passengers for travel expenses incurred as a result of the delay, such as transportation to and from alternate airports.

Exceptions to the Rule

There are a few exceptions to the new rule. Airlines are not required to provide compensation if the flight delay or cancellation is caused by circumstances beyond their control, such as weather-related events or force majeure. However, airlines are still expected to make reasonable efforts to rebook passengers on the next available flight or provide alternative transportation options.

Enforcing Your Rights

To ensure that you receive the compensation you are entitled to, it is important to follow these steps:

• Contact the airline immediately and request a cash refund.
• Keep all documentation related to your flight, including boarding passes, confirmation emails, and receipts for any expenses incurred.
• If the airline denies your request for a refund or additional compensation, file a complaint with the Department of Transportation.

Conclusion

The new rule providing cash refunds and increased compensation for delayed or canceled flights is a significant step forward in protecting the rights of US travelers. By holding airlines accountable for significant disruptions, this regulation helps to ensure that passengers are treated fairly and receive the financial assistance they need to mitigate the inconvenience caused by flight delays and cancellations.