What happens if you are denied boarding?

Denied Boarding: Your Rights and Compensation Options

Being denied boarding on a flight can be a frustrating and stressful experience. However, it’s important to know that airlines owe you more than just an apology. In many cases, you may be eligible for compensation.

What Happens When You’re Denied Boarding?

When an airline denies boarding, it is typically due to one of the following reasons:

• Overbooking: The airline has sold more tickets than there are seats available on the flight.
• Safety or security concerns: The airline determines that a passenger poses a risk to the safety or security of the flight.
• Other operational reasons: Such as weather, mechanical issues, or crew scheduling problems.

Compensation for Denied Boarding

Airlines are required to compensate passengers who are denied boarding due to overbooking or other operational reasons. The compensation you receive will vary depending on the airline, the length of the delay, and your destination.

In the United States, the Department of Transportation (DOT) has established minimum compensation standards for denied boarding due to overbooking:

• Involuntary bumping: Up to $1,550 if you arrive at your destination more than 2 hours late.
• Voluntary bumping: Up to $675 if you voluntarily give up your seat.

Other countries have similar compensation regulations, which vary by jurisdiction.

Your Rights

When you are denied boarding, you have certain rights:

• Rebooking: The airline must rebook you on the next available flight to your destination.
• Refund: You have the right to a full refund for your ticket.
• Compensation: You are entitled to compensation as described above.
• Assistance: The airline must provide you with food, drinks, and accommodations if necessary.

What to Do If You’re Denied Boarding

If you are denied boarding, it’s important to take the following steps:

1. Request compensation: Ask the airline for the appropriate compensation based on the reason for your denial.
2. Negotiate: If the airline refuses to provide the compensation you believe you deserve, try to negotiate a reasonable settlement.
3. File a complaint: If you are unable to reach an agreement with the airline, you can file a complaint with the DOT or your local regulatory agency.

Conclusion

Being denied boarding can be an inconvenience, but it’s important to know your rights and seek compensation when possible. By understanding the regulations and following these steps, you can ensure that airlines fulfill their obligations and provide you with the assistance you need.