What happens if your Amtrak train gets cancelled?

What to Do if Your Amtrak Train is Cancelled

Amtrak is committed to providing reliable and comfortable passenger rail service. However, unforeseen circumstances can occasionally lead to train cancellations. If your Amtrak train is cancelled, there are several steps you can take to mitigate any inconvenience:

For Passengers Already En Route:

• Amtrak will prioritize finding alternative transportation to get you to your final destination without incurring additional costs. This may include buses, other trains, or even flights.
• Amtrak staff will provide information and assistance at the station or on board the train to guide you with the alternative arrangements.

For Passengers With Pre-Departure Cancellations:

• You are entitled to a full refund of your ticket fare.
• Amtrak may also offer assistance with making alternative travel arrangements, such as flights.
• If you have purchased additional services, such as sleeping accommodations or meals, you will also receive a refund for those expenses.

Additional Information:

• Check Amtrak’s website or the Amtrak app for real-time updates on train cancellations.
• Follow Amtrak on social media for announcements and updates.
• Contact Amtrak’s customer service line at 1-800-USA-RAIL (1-800-872-7245) for assistance.

Tips for Minimizing Inconvenience:

• Arrive at the station early to allow for alternative transportation arrangements.
• Be prepared to provide identification and your Amtrak ticket.
• Keep your phone charged to stay informed about any updates.
• Allow ample time for any delays or rerouting.

Amtrak understands that train cancellations can be frustrating. However, the company is committed to resolving any issues promptly and minimizing disruption for its passengers. By following the steps outlined above, you can ensure a smooth and efficient resolution to your cancelled Amtrak train experience.