What if I left something on a Lufthansa flight?

What to Do if You Left Something on a Lufthansa Flight

If you’ve left an item on a Lufthansa flight or in a lounge, it’s important to act quickly to increase the chances of recovering it. Here are the steps to take:

1. Report the Loss Immediately

Upon arrival, don’t delay. Report your missing item to the airport’s Lufthansa baggage tracing desk or their service counter. Provide them with details such as:

• Your flight number and destination
• The date and time of your flight
• A detailed description of the lost item
• Your contact information

2. File a Lost Item Report Online

If you’re unable to report the loss in person, you can also file a lost item report online at Lufthansa’s website: https://www.lufthansa.com/us/en/lost-and-found

3. Check the Lost and Found

Contact the lost and found office at the airport where you landed. They may have received your item and will be able to assist you in retrieving it.

4. Contact Lufthansa Customer Service

If you’ve checked with the airport’s baggage tracing desk and the lost and found without success, you can reach out to Lufthansa customer service at +1-800-645-3880. Provide them with the details of your lost item and they will assist in the search.

5. Be Patient and Persistent

It may take some time for your item to be found and returned to you. Be patient and persistent in following up with Lufthansa customer service or the airport’s lost and found.

6. Track Your Lost Item

Lufthansa provides an online tool called “My Lost and Found” where you can track the status of your lost item. Visit https://www.lufthansa.com/us/en/my-lost-and-found to create an account and track your item.

Tips for Increasing Recovery Chances

• Provide as detailed a description of your lost item as possible, including any identifying features.
• Take photos of your lost item before your flight if possible.
• Report the loss as soon as possible after discovering it.
• Keep a record of all your communication with Lufthansa customer service and the airport’s lost and found.
• Be aware that items found in transit may incur a handling fee.