What if online check-in is not available?

Navigating Online Check-In Disruptions

Online check-in has become an indispensable convenience for travelers, enabling them to effortlessly secure boarding passes at their fingertips. However, occasional disruptions can arise, hindering access to this service. If you encounter an online check-in snag, don’t fret. Here’s a guide to help you navigate these setbacks:

Causes of Online Check-In Disruptions

The factors contributing to online check-in disruptions can be diverse. Transient system outages, often stemming from server maintenance or technical glitches, can temporarily render the service unavailable. Booking errors, such as incorrect passenger information or seat assignments, may also trigger disruptions. Additionally, airline schedule changes or flight cancellations can impact online check-in availability.

Effective Resolution: Contact the Airline Directly

While self-help options may sometimes be available, the most effective solution to an online check-in disruption is to contact the airline directly. Here are the recommended modes of communication:

• Phone: Call the airline’s customer service hotline. The agent can assist you with check-in, provide status updates, and resolve any discrepancies in your booking.

• Live Chat: Many airlines offer live chat support through their websites. This can be a convenient and efficient way to quickly connect with a representative and address your issue.

• Social Media: Airlines often maintain active social media accounts. Tweeting or messaging the airline’s official handle can be an alternative way to report a disruption and seek assistance.

Additional Tips

• Check Flight Status: Prior to heading to the airport, check the status of your flight on the airline’s website or mobile app. This can provide insights into potential delays or cancellations that may affect your online check-in availability.

• Arrive Early: In case of online check-in disruptions, it’s advisable to arrive at the airport earlier than usual. This will allow ample time for manual check-in or resolving any outstanding issues.

• Bring Documentation: Carry relevant travel documents, including your passport, boarding pass (if received), and any necessary COVID-related documentation. These will facilitate a swift manual check-in at the airport.

Remember, online check-in disruptions are typically temporary inconveniences that can be effectively addressed by contacting the airline directly. With timely communication and preparation, you can ensure a seamless check-in experience and a stress-free travel journey.