What is EC 261 compensation?

EC 261 Compensation: Everything You Need to Know

EC 261 is a European Union regulation that protects the rights of air passengers when their flights are delayed, canceled, or overbooked. This regulation establishes clear rules and provides compensation guidelines for affected passengers.

Compensation for Flight Delays and Cancellations

One of the most important aspects of EC 261 is the compensation it provides for flight delays and cancellations. The amount of compensation varies depending on the distance of the flight:

• Short-distance flights (less than 1,500 kilometers): €250
• Medium-distance flights (1,500 to 3,500 kilometers): €400
• Long-distance flights (over 3,500 kilometers): €600

It’s important to note that the compensation amount is not affected by the original cost of the airfare.

Eligibility for Compensation

To be eligible for EC 261 compensation, the flight must meet the following criteria:

• It must be an intra-EU flight or a flight from an EU airport to a non-EU destination.
• The delay or cancellation must be the fault of the airline.
• Passengers must have a confirmed booking on the flight.

Exceptions to Compensation

There are some exceptions to the EC 261 compensation rules. Compensation is not payable if the delay or cancellation is caused by:

• Extraordinary circumstances beyond the airline’s control (e.g., natural disasters, security risks)
• Passengers who voluntarily give up their seats
• Passengers who have been rebooked on alternative flights with similar arrival times

How to Claim Compensation

If you believe you are entitled to EC 261 compensation, you should follow these steps:

1. File a formal complaint with the airline.
2. Include all relevant details, such as your flight information, booking number, and the reason for the delay or cancellation.
3. Request the airline to provide a written response within 21 days.
4. If the airline denies your claim or offers an inadequate amount of compensation, you can escalate your complaint to the relevant regulatory body in your country.

Deadlines for Claims

Claims for EC 261 compensation must be filed within:

• Two years for canceled or overbooked flights
• Three years for delayed flights

Additional Benefits

In addition to compensation, EC 261 also entitles passengers to the following benefits:

• Assistance during delays and cancellations (e.g., meals, refreshments, hotel accommodation)
• Reimbursement for reasonable expenses incurred due to the delay or cancellation