What is the compensation for a cancelled flight?

Compensation for Cancelled Flights: Your Rights and Options

When an airline cancels a flight, passengers are entitled to compensation under various regulations. Here’s a comprehensive overview of your rights and the options available to you:

Full Refund

In the event of a flight cancellation, you are entitled to a full refund for all unused portions of your booking. This includes not only the cancelled flight but also any onward or return flights that become unusable as a result. The refund must be processed promptly, typically within 7 business days.

Replacement Flight

Alternatively, you may opt for a replacement flight to your original destination. The airline has a legal obligation to provide you with a comparable flight at no additional cost. The replacement flight should depart on the same day or as close to the original departure time as possible.

Additional Options

In some cases, you may be offered additional compensation beyond a refund or replacement flight. This could include:

• Meal vouchers or reimbursements: If the cancellation causes a significant delay, the airline may provide vouchers or reimbursements for meals at the airport.
• Hotel accommodations: If the delay or cancellation requires an overnight stay, the airline may arrange and cover the cost of hotel accommodations.
• Transportation to/from the airport: If the replacement flight departs from a different airport, the airline should provide transportation to and from the airport at no extra charge.

Your Rights and Responsibilities

It’s important to note that you have a responsibility to act promptly if your flight is cancelled. You should:

• Contact the airline immediately to inform them of the cancellation and inquire about your options.
• Request a refund or replacement flight, whichever you prefer.
• Provide any necessary documentation to support your claim, such as your ticket and boarding pass.

If the airline fails to provide you with the appropriate compensation or assistance, you may have the right to file a complaint with relevant authorities or seek legal recourse.

Remember, cancelled flights can be stressful, but it’s essential to understand your rights and assert them to ensure that you receive fair compensation for the inconvenience caused.