What to do if boarding is denied?

Understanding Denied Boarding and Your Rights

Denied boarding on a flight can be a frustrating experience, especially if you were expecting to reach your destination on schedule. However, it’s important to know that you may be eligible for compensation, rerouting, or a refund from the airline. The specific rights you have vary depending on the circumstances, but here are some potential options:

Compensation

• Overbooking: Airlines may sell more tickets than the available seats. If you are denied boarding due to overbooking, you are entitled to compensation. The amount of compensation varies depending on the distance of the flight and the airline’s policies.
• Delays: If you are denied boarding due to a delay, you may be eligible for compensation if the delay is significant (typically three or more hours) and the airline is at fault.

Rerouting

• Alternative Flights: When possible, airlines are required to rebook passengers on the next available flight to their destination. If no immediate flights are available, the airline may offer a rerouting option with a later departure time.
• Accommodation: If the rerouting requires an overnight stay, the airline is responsible for providing accommodation for you.

Refund

• Full Refund: If the airline is unable to rebook you on an alternative flight or provide accommodation, you are entitled to a full refund for your ticket.
• Partial Refund: If the airline is able to rebook you on a flight that arrives significantly later than your original departure time, you may be eligible for a partial refund.

Steps to Take

If you are denied boarding, it’s important to take the following steps:

• Contact the Airline: Talk to an airline representative to determine the reason for the denial and discuss your compensation or rerouting options.
• Document the Incident: Keep a record of all communications with the airline, including names, dates, and times.
• File a Complaint: If you believe your rights have been violated, you can file a complaint with the relevant aviation authority, such as the U.S. Department of Transportation or the European Consumer Centre.

Remember, your rights may vary depending on the specific circumstances, the airline’s policies, and the applicable laws and regulations. It’s always advisable to check with the airline or a legal professional for specific guidance in your situation.