Why am I not able to web check-in?

Troubleshooting Web Check-In Failures

Web check-in, a convenient way to save time at the airport, can occasionally encounter issues. One common cause for unsuccessful web check-ins is security screening requirements.

Security Screening

Most airlines require passengers to complete security screening before boarding. This may involve providing personal information, such as passport details or travel authorization documents, which must match the reservation. If this information is incomplete or incorrect, web check-in may be blocked.

System Issues

In some cases, web check-in failures may be caused by system issues or glitches. These can be temporary and usually resolve themselves within a short period. If you encounter a system issue, it’s recommended to wait a while before trying again.

Incomplete Passenger Information

Another potential reason for web check-in failures is missing or incomplete passenger information in the reservation. Ensure that all required fields are filled out correctly, including first and last names, date of birth, and passport or identification number, if applicable.

Resolving the Issue

To resolve web check-in failures, try the following steps:

• Double-check your information: Verify that all personal and travel details are accurate and complete.
• Refresh the page: Sometimes, refreshing the web check-in page can resolve system issues.
• Contact the airline: If you continue to encounter issues, contact the airline directly. They can provide assistance and troubleshooting guidance.

Additional Tips:

• Start the web check-in process well in advance of your flight to allow ample time for troubleshooting.
• Keep your travel documents handy to ensure you have all the necessary information.
• Be aware of any special security requirements or restrictions for your flight.