Why can’t I check-in online with Vietjet?

Unveiling the Mysteries of VietJet’s Online Check-In Enigma

Embarking on an adventure with VietJet? Encountering the elusive online check-in option that seems to elude certain passengers can leave travelers perplexed. To unravel this enigma, let’s delve into the reasons behind this inaccessibility and explore alternative check-in solutions.

Unlocking the Doors of Online Check-In

For the vast majority of VietJet passengers, online check-in offers a seamless and convenient way to prepare for their flight. This service allows travelers to select their preferred seats, print boarding passes, and avoid queues at the airport. However, certain circumstances may hinder passengers from accessing this digital amenity.

Exceptions to the Online Check-In Rule

VietJet’s online check-in system is not available for passengers requiring special assistance. This includes individuals with mobility limitations, such as those in wheelchairs or using canes, as well as those traveling with infants. These passengers require additional support and attentive care during the check-in and boarding process.

In-Person Airport Check-In for Special Needs

For passengers falling under the aforementioned categories, airport check-in is the recommended option. This ensures that they receive the necessary assistance and attention to navigate the airport seamlessly. Staff at the check-in counters are trained to provide personalized assistance, ensuring a smooth and comfortable experience for these passengers.

Alternative Check-In Methods

In addition to airport check-in, VietJet offers alternative methods for passengers who may not be able to access online check-in. Passengers can contact the airline’s call center to check in over the phone. Additionally, self-service kiosks at the airport provide an efficient and convenient way to check in without the need to interact with airline staff.

Conclusion

While online check-in is a popular and efficient method for most VietJet passengers, certain special circumstances may necessitate alternative check-in options. Understanding the reasons behind this inaccessibility and exploring alternative solutions empowers travelers with all the necessary information to ensure a seamless and stress-free airport experience. By embracing the appropriate check-in method for their individual needs, passengers can embark on their VietJet adventure with confidence and tranquility.