Why is my booking ineligible for web check-in?

Why Can’t I Web Check-In? Troubleshooting Persistent Booking Issues

Web check-in is a convenient way to streamline your travel experience, saving time and hassle at the airport. However, sometimes the system throws a wrench in the works, leaving you frustrated and wondering why your booking is ineligible. If you’re persistently unable to web check-in, despite having your e-ticket and PNR (Passenger Name Record) numbers readily available, there’s likely a problem beyond your control.

This isn’t a standard occurrence. Successfully completing web check-in should be a straightforward process, simply requiring your e-ticket and PNR. If you’re consistently encountering error messages or finding your booking marked as ineligible, the issue almost certainly lies with the airline’s system, not with your input.

Possible Reasons for Web Check-In Failure (Beyond User Error):

While double-checking your e-ticket and PNR is always a good first step (ensure you’re using the correct numbers and there are no typos), several factors can prevent successful web check-in:

• System Glitches: Airlines’ online systems are complex. Temporary outages, software bugs, or database issues can all lead to check-in failures. These are often beyond the passenger’s control.
• Booking Specific Issues: There might be an issue with your specific booking. This could involve incomplete passenger information, unresolved payment issues, or problems associated with connecting flights or special service requests.
• Airline Policy Changes: Occasionally, airline policies regarding web check-in change, potentially affecting certain bookings.
• Technical Issues on Your End: While less likely if you’re having persistent issues, ensuring your browser is up-to-date and your internet connection is stable can be helpful. Try a different browser or device as a test.

What to Do When Web Check-In Fails:

If you’ve tried multiple times to web check-in without success, the best course of action is to contact the airline directly. Don’t rely solely on online troubleshooting or automated systems. A representative can investigate the underlying issue with your booking and provide personalized assistance.

Contacting the Airline:

Reach out to the airline’s customer service department via phone, email, or their online help center. Be prepared to provide your booking reference number (PNR), e-ticket number, and a detailed description of the problem you’re encountering. The sooner you contact them, the better, especially if your departure is imminent.

By directly contacting the airline, you’ll get the most accurate information and avoid potential last-minute stress at the airport. Remember, persistent web check-in failures are not the norm and usually indicate a problem requiring the airline’s intervention.