Why is my ticket not eligible for online check-in?

Why Can’t I Check-In Online? Understanding the Reasons Behind Restrictions

We all love the convenience of online check-in, skipping the queues and getting settled before reaching the airport. But sometimes, the “Check-In Online” button remains frustratingly greyed out. Why?

While a multitude of factors can contribute to this, the most common reason is the complexity of your passenger profile. Here are a few potential explanations:

1. Multiple Passports: Traveling with more than one passport can trigger security protocols, preventing online check-in.

2. Specific Nationalities: Certain nationalities may have stricter security requirements, necessitating manual verification at the airport.

3. Late Bookings: Airlines often set a deadline for online check-in, usually a few hours before departure. Booking close to the departure time might limit your online access.

4. Third-Party Bookings: If you booked your flight through a travel agent or other third-party vendor, online check-in might be unavailable.

5. Name Matches to Security Watchlists: This is a rare but serious reason. If your name matches a security watchlist, you will need to go through additional security checks at the airport.

What To Do:

If you are unable to check-in online, don’t panic! The best course of action is to contact the airline directly. They can assess the reason for the restriction and provide guidance.

Here’s how to contact them:

• Visit their website: Most airlines have a dedicated “Contact Us” section.
• Call their customer service hotline: The number is usually found on the airline’s website or your booking confirmation.
• Use their live chat feature: Some airlines offer online chat support.

Remember: Don’t hesitate to reach out. It’s better to get clarification than to risk missing your flight.