Why is Uber charging me more than my receipt?

Understanding Uber’s Authorization Hold and Final Fare Discrepancy

When you use Uber, it’s important to be aware of the difference between the amount shown on your receipt and the final fare charged to your account. In some cases, you may notice a higher amount on your statement initially. This is not an overcharge but rather a temporary authorization hold placed at the start of the trip.

The Authorization Hold

Uber places a temporary authorization hold on your payment method at the beginning of each trip. This hold is intended to cover the estimated cost of the ride, including the fare, any tolls, or surge pricing. The amount of the hold may be higher than the actual final fare.

Release of the Authorization Hold

Shortly after the trip concludes, Uber releases the authorization hold. This usually happens within a few minutes, even for canceled rides. The actual final fare will then be charged to your account.

Why the Discrepancy?

The discrepancy between the authorization hold and the final fare can occur for several reasons:

• Surge pricing: If the trip takes place during a period of high demand, surge pricing may be applied. This can result in a higher final fare than the estimated amount.
• Tolls or parking: If the trip involves tolls or parking fees, these costs will be added to the final fare.
• Additional stops: If you add additional stops during the trip, the final fare may be higher than the original estimate.

What to Do if You Have Concerns

If you believe that you have been overcharged, you can contact Uber customer support. They will review the details of your trip and ensure that the correct amount has been billed. You can also dispute the charge with your bank or credit card company.

Conclusion

Understanding the temporary authorization hold and the difference between the amount shown on your receipt and the final fare charged to your account is crucial. This knowledge will help you avoid any confusion or concerns regarding your Uber charges.