What do I do if Uber overcharged me?

How to Resolve an Uber Overcharge

Encountering an overcharged Uber fare can be frustrating. Here’s a comprehensive guide on steps to take to rectify the issue:

1. Immediate Action:

Contact Uber support without delay. You can do this through the app by tapping “Help” in the menu. Alternatively, you can visit the Uber website and click on “Contact Us.”

2. Provide Details:

Clearly state that you believe you have been overcharged. Provide specific details, including:

• The incorrect amount charged
• The date and time of the trip
• The pickup and drop-off locations

3. Document the Discrepancy:

Gather any evidence to support your claim. This may include:

• A screenshot of the Uber receipt
• A record of your payment history
• Any communication with the Uber driver or customer service

4. Follow Up:

Once you have submitted your complaint, Uber will investigate the matter. Follow up with them regularly to check on the progress of the investigation.

5. Request a Refund:

If the investigation confirms that you were overcharged, Uber will issue a refund. The refund will typically be credited to your original payment method.

6. Dispute the Charge:

If Uber refuses to issue a refund, you can dispute the charge with your credit card company or bank. Provide them with the same evidence you submitted to Uber.

Additional Tips:

• Be polite and respectful when communicating with Uber support.
• Provide as much detail as possible to expedite the investigation.
• Keep records of all correspondence and documentation related to your overcharge.
• If you are repeatedly overcharged or dissatisfied with Uber’s response, you may consider exploring other ride-sharing services.

By following these steps, you can increase your chances of resolving an Uber overcharge and obtaining a refund. Remember to act promptly and provide clear documentation to support your claim.