How much will FedEx reimburse for a lost package?

FedEx Lost Package Reimbursement Policy

FedEx provides compensation for lost packages up to a certain amount to mitigate the financial impact on shippers and customers. Here’s a summary of their lost package reimbursement policy:

Reimbursement Amount:

• FedEx reimburses a maximum of $100 per lost package, regardless of the actual value of the contents.
• This reimbursement includes not only the declared value of the lost package but also the shipping costs incurred.

Eligibility:

• Only the shipper who paid for the FedEx shipping can file a claim for a lost package. The recipient or a third party cannot file a claim.
• The package must be considered officially lost by FedEx after an investigation.

Process:

• To file a claim, the shipper must contact FedEx customer service and provide details about the missing package, including tracking information, description of contents, and estimated value.
• FedEx will investigate the claim and determine whether it meets their reimbursement criteria. The shipper may have to provide additional documentation to support their claim.

Limitations:

• FedEx reserves the right to deny claims for packages deemed to be lost due to negligence or mishandling by the shipper.
• The reimbursement amount may be reduced if the package contents are not properly packaged or if the declared value exceeds the $100 maximum.
• FedEx does not offer additional coverage or insurance for lost packages beyond the $100 reimbursement limit.

Tips for Filing a Claim:

• Keep all documentation related to the shipment, including the tracking number and shipping receipt.
• Estimate the value of the lost package accurately.
• Contact FedEx promptly to report a missing package.
• Be cooperative with the FedEx investigation and provide requested documentation.

By understanding FedEx’s lost package reimbursement policy, shippers can ensure that they receive compensation for lost items up to the specified limit. However, it’s important to note that the policy has limitations, and it’s always advisable to consider additional insurance options for high-value packages.