What can I do if my package says delivered but I never got it?

Steps to Take When a Package is Marked as Delivered but Not Received

Receiving a notification that your package has been delivered but not finding it at your doorstep can be a frustrating experience. Here are some steps you can take to resolve this issue:

1. Contact the Post Office:

• Contact your local post office as soon as possible and inform them about the missing package.
• They will investigate with the mail carrier who marked it as delivered and may be able to provide information regarding its whereabouts.

2. Check with Family and Neighbors:

• Inquire with family members or neighbors to see if they accidentally accepted or signed for your package.
• Some delivery drivers may leave packages at a different location or with a trusted neighbor if you are not home.

3. Use the Package Tracking Number:

• Go to the website of the shipping carrier (e.g., USPS, FedEx, UPS) and enter the tracking number provided for your package.
• This may provide additional details about the delivery status and the location where it was supposedly dropped off.

4. Contact the Seller:

• If you purchased the item online, contact the seller and inform them about the missing package.
• They may be able to provide you with more information or file a claim with the shipping carrier on your behalf.

5. File a Police Report:

• If you believe that the package has been stolen or lost, you can file a police report.
• This may not always be necessary, but it can be helpful in certain cases, especially if there is a pattern of missing packages in your neighborhood.

6. Request a Re-delivery:

• Contact the shipping carrier and ask if they can re-deliver the package to your address.
• Be aware that this may require additional fees or verification of your identity.

Additional Tips:

• Be patient and persistent in your efforts to locate your package.
• Keep a record of all communication with the post office, seller, and shipping carrier.
• If you are unable to resolve the issue on your own, consider reaching out to consumer protection agencies or reporting the incident to your local Better Business Bureau.