What if my DHL shipment was not delivered?

Unreceived DHL Shipment: What to Do

If you have not received a DHL shipment that you were expecting, there are some steps you should follow to resolve the issue.

Contact the Shipper or Online Retailer

The first step is to contact the shipper or online retailer from whom you purchased the item. Only the shipper, as the party contracted with DHL, can file a claim with the company.

File a Claim Within 10 Days

It is important to file a claim within 10 days of the expected delivery date. This time frame allows DHL to investigate the issue promptly and efficiently.

Information Needed for the Claim

When filing a claim, you will need to provide the following information:

• Tracking number
• Date of shipment
• Expected delivery date
• Description of the item(s)
• Value of the item(s)

DHL Investigation Process

Once a claim is filed, DHL will investigate the whereabouts of the shipment. This may involve contacting the sender, the recipient, and the delivery driver.

Possible Claim Outcomes

There are several possible outcomes to a DHL claim:

• The shipment may be located and delivered to you.
• The shipment may be damaged or lost, and a refund or replacement may be issued.
• The claim may be denied if it is determined that the shipment was delivered or the recipient refused to accept it.

Tips for Preventing Unreceived Shipments

To reduce the risk of your DHL shipment not being delivered, consider the following tips:

• Provide a clear and accurate delivery address.
• Track your shipment regularly and contact DHL if there are any delays.
• If possible, arrange for someone to be present at the delivery address to receive the shipment.

By following these steps, you can increase the chances of receiving your DHL shipment promptly and without any issues.