Why haven't I got my e-transfer yet?

Troubleshooting Undelivered E-Transfers

If you’re experiencing a delay in receiving an e-transfer, there are several steps you can take to investigate the issue:

Check Your Bank Account

• Open your bank app or online banking portal.
• Navigate to the transfer history section.
• Search for a section labeled “Manage Transfers” or “E-Transfers.”
• Locate the specific e-transfer to Shakepay.

Review the Transfer Status

• Check the status of the transfer. It may be labeled as “Pending” or “In Progress.”

Pending Transfers

• In some cases, e-transfers may take time to complete.
• Wait for the specified amount of time, which typically ranges from 10 minutes to 24 hours.
• If the transfer remains pending after this period, contact your bank for further assistance.

Additional Troubleshooting Tips

• Confirm the Recipient’s Email Address: Ensure that you have entered the correct email address for the recipient.
• Check Your Email Spam Folder: The e-transfer notification may have been accidentally filtered into your spam folder.
• Contact the Sender: Reach out to the person who sent you the e-transfer to confirm that they have initiated the transfer.
• Contact Shakepay Support: If you’re still unable to locate your e-transfer, contact Shakepay support for assistance.

Important Note:

If you have received a notification from your bank that the e-transfer has been rejected, it’s essential to contact your bank immediately to determine the reason.