Can I deactivate my Shopee pay?

Permanently Deactivating Your ShopeePay Account

ShopeePay, an integrated mobile wallet service by Shopee, offers a convenient way to make secure payments and manage finances. However, if you decide to discontinue using ShopeePay, you can permanently deactivate your account.

Prerequisite: Withdraw All Funds

Before deactivating your ShopeePay account, it is crucial to withdraw all the available funds, including any bonuses or refund balances. This is because once your account is deactivated, access to these funds will be lost.

Deactivation Process

To permanently close your ShopeePay account, follow these steps:

1. Contact Shopee Customer Service: Reach out to Shopee’s customer support team through the Shopee app or the Shopee website.
2. Initiate Withdrawal Process: Inform the customer service representative of your decision to deactivate your account and request them to initiate the withdrawal process.
3. Provide Account Details: You will be asked to provide your bank account details to transfer the funds.

Note: The withdrawal process may take a few business days to complete.

Additional Considerations

• If you have any pending transactions or unpaid bills, these must be cleared before deactivating your account.
• Once your account is deactivated, you will no longer be able to access any of your transaction history or account details.
• If you wish to reactivate your ShopeePay account in the future, you will need to create a new account.

Conclusion

Deactivating your ShopeePay account is a simple and straightforward process. By following the steps outlined above and withdrawing all funds beforehand, you can permanently close your account and move on to other payment options.