How do I contact Uber about a charge?

How to Contact Uber About a Charge

If you notice unfamiliar charges on your Uber account, it’s essential to promptly address the issue. Here’s a step-by-step guide to contact Uber and get assistance:

Step 1: Gather Information

• Note down the date, time, and amount of each unfamiliar transaction.
• If applicable, take screenshots of the charges from your Uber app or account statement.

Step 2: Contact Uber Support

• Email: Send an email to [email protected] with the subject line “Unfamiliar Uber Charges.”
• Phone: You can also call Uber’s support line at 1-800-593-7069.

Step 3: Provide Details

• In your email or phone conversation, clearly state that you have encountered unfamiliar charges on your account.
• Provide the transaction details you have gathered, including the dates, amounts, and any supporting screenshots.
• If you suspect a fraudulent transaction, explain the basis for your suspicion.

Step 4: Provide Contact Information

• Include a reliable email address where Uber can contact you for further assistance.
• You may also need to provide your phone number for verification purposes.

Additional Tips

• Be clear and concise in your communication.
• Provide as much information as possible to help Uber investigate the issue accurately.
• If you have any concerns about the security of your account, you can also report it to Uber’s Security Team at [email protected].
• Uber’s support team typically responds within 24-48 hours.

By following these steps and providing clear and detailed information, you can effectively contact Uber about a charge and get assistance in resolving the issue promptly.