How do I get a refund if I don't receive my Shopee money?

How to Get a Refund if You Don’t Receive Your Shopee Money

If you have not received your ShopeePay refund for online or offline transactions, you must contact Shopee Customer Service immediately. Ensure you have your Transaction ID ready when you reach out.

To find your Transaction ID:

1. Log in to your Shopee account.
2. Select “Me” at the bottom right corner of the screen.
3. Tap on “ShopeePay.”
4. Choose “Transaction History.”
5. Select the transaction for which you want a refund.
6. Your Transaction ID will be displayed under the transaction details.

Once you have your Transaction ID, follow these steps to contact Shopee Customer Service:

1. Go to the Shopee Help Center: https://help.shopee.com.ph/ph/
2. Click on “Chat with Us.”
3. Select the appropriate category and subcategory for your issue.
4. Provide your Transaction ID and a brief explanation of the situation.
5. Click on “Start Chat.”

A Shopee Customer Service representative will assist you with your refund request. They will investigate the issue and provide you with an update on the refund status.

Please note that refund processing times may vary depending on the payment method you used. For online transactions, refunds are typically processed within 3-5 business days. For offline transactions, refunds may take up to 14 business days to process.

If you have not received your refund within the expected time frame, you can follow up with Shopee Customer Service using the steps outlined above.