How do you know who rated you low on Uber?

How to Identify Low Raters on Uber

As an Uber driver, maintaining a high rating is crucial for success on the platform. However, it can be frustrating when you receive a low rating without knowing who provided it. Thankfully, Uber offers tools that allow you to identify the riders who rated you poorly.

Access the Privacy Center

To access your rating breakdown, follow these steps:

• Log into your Uber account online or through the app’s settings menu.
• Navigate to the “Privacy Center” section.

Review the Rating Breakdown

The Privacy Center provides a detailed breakdown of your ratings, including:

• The number of trips you’ve taken
• Your average rating
• A list of the riders who rated you

Anonymity Preserved

While the Privacy Center reveals who rated you, the specific usernames of the riders remain confidential. This ensures the privacy of both the driver and the passenger.

Understanding Low Ratings

Receiving a low rating can be disappointing. However, it’s important to remember that not all riders will be satisfied with your service. Some possible reasons for low ratings include:

• Poor navigation skills
• Uncleanliness of the vehicle
• Unprofessional behavior
• Lack of communication

Improving Your Rating

If you’ve identified a rider who rated you low, you can try to improve your rating by:

• Soliciting feedback from your riders
• Addressing areas where you can improve
• Providing exceptional service on future trips

Conclusion

Knowing who rated you low on Uber can be helpful in identifying areas for improvement. By accessing the Privacy Center and understanding the reasons behind low ratings, you can take steps to enhance your service and maintain a high rating on the platform.