How to block my access bank account when my phone is stolen?

Losing your phone can be a nightmare, especially when it’s linked to your bank account. If your phone gets stolen, swift action is crucial to protect your funds. Here’s a clear guide on how to quickly block your Access Bank account in Nigeria if your phone is lost or stolen, using the USSD code method:

Blocking Your Access Bank Account After Phone Theft: A Step-by-Step Guide

The quickest and easiest way to block your Access Bank account is through the USSD code 901911#. This method doesn’t require internet access and can be done from any phone. Here’s a breakdown of the process:

1. Dial the Code: Dial 901911# from any phone. This will initiate the Access Bank quick service menu.

2. Choose Account Blocking: Navigate the menu and select the option related to “Account Blocking” or “Freeze Account.” The exact wording might vary slightly.

3. Specify Self or Third-Party Access: You’ll be prompted to indicate whether you’re blocking your own account or a third-party account. Choose “Self” since you’re blocking your own account due to the phone theft.

4. Input Linked Phone Number: Enter the phone number that was originally registered and linked to your Access Bank account. This is the number that was on the stolen phone.

5. Select the Account(s) to Freeze: If you have multiple accounts linked to that phone number, you’ll be presented with a list. Select the specific account(s) you want to block. You can choose to block all or just specific ones.

6. Confirm with Your USSD PIN: Finally, enter your 4-digit USSD PIN to confirm the blocking process. This PIN is the one you use for USSD transactions with Access Bank, not your ATM PIN or online banking password.

7. Confirmation Message: You should receive a confirmation message indicating that your account(s) have been successfully blocked.

Important Considerations:

• Memorize Your USSD PIN: Ensure you’ve memorized your USSD PIN beforehand. This is crucial for quick action in such emergencies.
• Contact Access Bank Directly: After blocking your account via USSD, it’s highly recommended to contact Access Bank customer service as soon as possible to formally report the theft and discuss further security measures. This helps prevent any unauthorized access and facilitates the process of regaining access to your account once you have a new phone.
• Report to the Police: Report the phone theft to the police. This is important for insurance purposes and for tracking down the stolen device.

By following these steps, you can swiftly protect your Access Bank account from unauthorized access in the event of a phone theft. Remember, acting quickly is paramount in mitigating potential financial losses.