How to report grab driver not coming?

How to Report a No-Show Grab Driver

Grab is one of the most convenient ride-hailing services, but it can be frustrating when a driver fails to arrive. If this happens to you, it’s important to report the incident promptly to ensure the safety of both passengers and drivers. Here’s a step-by-step guide on how to report a Grab driver who has not arrived:

Step 1: Open the Grab Driver App

Once you have confirmed that the Grab driver has not arrived at the designated pickup location within the estimated time frame, open the Grab driver app on your mobile device.

Step 2: Navigate to Support

From the app’s home screen, tap on the menu icon (three horizontal lines) located in the top left corner. Scroll down and select “Support” from the list of options.

Step 3: Select the Help Centre

On the Support page, tap on “Help Centre” located at the top of the screen. This will take you to a list of frequently asked questions and support topics.

Step 4: Find and Select “Submit FairPlay” Option

Within the Help Centre, search for or scroll down to find the “Submit FairPlay” option. This option is specifically designed to report any incidents or concerns related to driver behavior or service quality.

Step 5: Provide Details of the Situation

On the Submit FairPlay page, you will be prompted to provide details of the situation. Include the following information:

• Date and time of the scheduled pickup
• Your pickup location
• The name or ID of the Grab driver
• A brief description of the incident (driver not arriving)
• Any additional context or evidence that supports your claim (screenshots, messages)

Step 6: Submit Your Report

Once you have provided all the necessary details, carefully review your report for accuracy. If you are satisfied with the information provided, tap on the “Submit” button.

Response Time

Grab will typically respond to FairPlay reports within a few hours. You may receive an email or SMS notification confirming the receipt of your report. Grab will investigate the incident and take appropriate action, which may include suspending or deactivating the driver from the platform.

By reporting a no-show Grab driver, you help ensure the reliability and safety of the service for all users.