What if UPS says delivered but I have no package?

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In the event of a delivered but missing package situation, there are several steps to take. Firstly, thoroughly inspect all exterior doors and areas where the package could have been placed, such as porches or garages. Its also advisable to inquire with neighbors or any individuals who may have accepted the package. Should these efforts prove futile, contact the seller promptly to initiate a claim.

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What to Do When UPS Says Delivered But You Have No Package

It’s a frustrating experience when you receive a notification that your UPS package has been delivered, but you can’t find it anywhere. The first step is to remain calm and take a few simple actions to try and locate the missing package.

  1. Inspect Your Property Thoroughly:

    • Check all exterior doors, including your front door, back door, and any side doors.
    • Look carefully around your porch, patio, or garage where the package could have been placed.
    • Inspect any bushes or hidden areas where the package may have been concealed.

  2. Inquire with Neighbors:

    • Ask your neighbors if they may have accidentally received your package.
    • Check with anyone who may have been home at the time of delivery, such as a family member or friend.

  3. Contact UPS:

    • Call UPS customer service at 1-800-PICK-UPS (1-800-742-5877) to report the missing package.
    • Provide the tracking number and describe the package’s contents.
    • UPS may send a driver to your location to search for the package or provide further assistance.

  4. Contact the Seller:

    • Inform the seller that you have not received the package despite the delivery notification.
    • Request a refund or replacement if the package cannot be found.
    • The seller may be able to file a claim with UPS on your behalf.

  5. File a Police Report:

    • In case of theft or suspicion of theft, file a police report to document the incident.
    • Provide the police with the tracking number and details of the missing package.

Additional Tips:

  • Consider installing a security camera to monitor your property and deter package theft.
  • If you have a regular delivery location, provide specific instructions to the delivery driver on where to leave packages.
  • Sign up for UPS My Choice, which allows you to track packages, receive delivery notifications, and provide delivery preferences.
  • If you are unable to locate your missing package after following these steps, contact UPS again to escalate the issue and request a more thorough search.

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