What happens if I miss a delivery from DHL?

Missed DHL Delivery: What Happens and What to Do

When a DHL delivery is missed, a standard procedure is followed to ensure the timely and convenient retrieval of the package:

Notification Card

Upon missing a delivery, DHL will leave a notification card at the recipient’s address. This card serves as proof of the attempted delivery and provides important information, including:

• Date and time of attempted delivery
• Reason for missed delivery (e.g., business closed, recipient not available)
• Location of the package (usually a nearby DHL service point)

Second Delivery Attempt

DHL will automatically attempt a second delivery on the following workday. If the recipient is still unavailable, the package will be held at the designated DHL service point for collection.

Package Collection

To retrieve the package from the DHL service point, the recipient must present the notification card as proof of identity. Collection hours and address will be indicated on the card.

Additional Note:

In some cases, DHL may offer alternative delivery options to missed deliveries, such as:

• Rescheduling: Contact DHL to arrange a convenient redelivery time.
• Hold for Pickup: Request that DHL hold the package at the service point for an extended period.
• Redirect: Redirect the package to a different address or have it delivered to a nearby post office.

It is important to note that additional fees may apply for these alternative delivery options. For more information or assistance, contact DHL customer service directly.