What happens if not home for DHL delivery?

What Happens if You’re Not Home for a DHL Delivery?

DHL, one of the leading global shipping and logistics providers, offers a range of delivery options to meet the needs of customers. One of the most convenient services they provide is the ability to leave packages at nearby ServicePoints if the recipient is not home during the scheduled delivery time.

Process of Package Delivery at ServicePoints

If the recipient is unavailable to receive a DHL delivery at their home address, the following process will be followed:

1. Notification of Delivery Attempt: DHL will attempt to deliver the package to the recipient’s address as per the scheduled delivery time. If no one is present to receive the package, a code will be placed in the recipient’s mailbox.

2. Tracking Package Location: The code provided in the mailbox will allow the recipient to track the location of their package online. This can be done through the DHL website or mobile app using the tracking number associated with the shipment.

3. Collection from ServicePoint: Once the recipient has located the ServicePoint where their package is being held, they can visit during the designated business hours to collect it. The recipient will need to present the code provided in their mailbox as proof of identity when picking up the package.

4. Maximum Storage Duration: Packages are typically stored at the ServicePoint for a maximum of seven business days. If the recipient fails to collect their package within this time frame, it will be returned to the sender.

Benefits of Package Delivery at ServicePoints

• Convenience: Recipients can pick up their packages at a time that is convenient for them, outside of regular delivery hours.
• Flexibility: ServicePoints are often located in convenient areas, making it easy for recipients to access their packages.
• Security: Packages are stored securely at ServicePoints, ensuring their safety and preventing theft or damage.

Additional Information

• It is important to note that not all DHL deliveries can be left at ServicePoints. Some items, such as high-value goods or perishable items, may require a signature upon delivery.
• If the recipient prefers to have their package redelivered to their home address, they can contact DHL directly to arrange this.