What happens if you miss a package from DHL?

Missed a DHL Package? Here’s What Happens

DHL is a renowned courier service that delivers packages worldwide. Customers may occasionally miss a delivery due to various reasons. In such cases, DHL has a streamlined process to ensure the secure and timely delivery of the package.

Upon Missing a Delivery:

When a recipient misses a scheduled DHL delivery, the courier typically leaves a notification card at the delivery address. This card contains important information regarding the missed delivery, including:

• Date and time of attempted delivery
• Reason for the missed delivery, such as incorrect address or recipient’s absence

The notification card also provides instructions on how to reschedule the delivery or collect the package from a local sorting center.

Redelivery Attempt:

DHL usually makes a second delivery attempt to the original delivery address within the next few days. The courier will typically leave a new notification card if the recipient is unavailable during the redelivery attempt.

Collection from Sorting Center:

If the recipient remains unavailable after the second delivery attempt, the package is taken to a nearby DHL sorting center. The package can be collected from the sorting center during business hours.

To collect the package, the recipient will need to present a copy of the notification card, a valid identification document, and proof of address. If the recipient is unable to collect the package in person, they can authorize someone else to do so with a signed letter of authorization.

Time Limits:

DHL typically holds packages at the sorting center for a limited period, typically around 7-14 days. If the package remains unclaimed within this period, it may be returned to the sender or disposed of according to local regulations.

It is important to note that additional charges may apply for redelivery or collection of the package from the sorting center. These charges vary depending on the delivery location and the size and weight of the package.

By following the outlined process, recipients can ensure the secure and timely delivery of their missed DHL packages.