At what point does an airline have to compensate you?

Airline Compensation for Domestic Delays and Cancellations

Air travel disruptions can be frustrating and costly. While airlines are not obligated to provide compensation for every delay or cancellation, there are certain circumstances where passengers are entitled to reimbursement.

When Airlines Must Compensate You

In the United States, the Department of Transportation (DOT) has established regulations that require airlines to compensate passengers under the following conditions:

• Involuntary Denied Boarding: If an airline overbooks a flight and denies boarding to passengers due to lack of space, they must provide compensation.
• Delayed or Canceled Flights: If an airline delays or cancels a flight for reasons within its control (e.g., mechanical issues, staffing shortages), it must compensate passengers who are delayed by more than two hours on domestic flights.

Exceptions and Limitations

Airlines are not required to provide compensation for delays or cancellations caused by events beyond their control, such as:

• Weather conditions
• Security threats
• Air traffic control issues

Additionally, airlines may limit the amount of compensation they provide. The DOT sets maximum amounts for various types of disruptions:

• $750 for delays of 2-4 hours
• $1,500 for delays of more than 4 hours
• Up to the full ticket price for denied boarding

Filing a Compensation Claim

If you believe you are entitled to compensation for a delayed or canceled flight, you should contact the airline directly. Airlines have their own procedures for filing claims, which may involve completing a form or submitting documentation.

Tips for Getting Compensated

• Keep receipts for all expenses incurred due to the disruption.
• Document your communication with the airline, including any phone calls or emails.
• Be persistent in pursuing your claim. It may take some time for the airline to process your request.

Additional Protections

In addition to DOT regulations, some states have their own laws that provide additional protections for airline passengers. For example, California requires airlines to provide a food voucher for delays of over two hours and a hotel voucher for overnight delays.

Conclusion

While airline compensation for domestic delays and cancellations is not automatic, passengers are entitled to reimbursement under certain circumstances. By understanding the regulations and following the steps outlined above, you can increase your chances of receiving compensation for flight disruptions.