What am I entitled to if an airline cancels my flight?

Flight Cancelled? Know Your Rights to Refunds and Rebooking

Airline cancellations are frustrating, but knowing your rights can significantly ease the stress. While the inconvenience is undeniable, the good news is you’re not powerless. Understanding your entitlements when an airline cancels your flight is crucial for securing a fair resolution.

The most important point to grasp is this: you are generally entitled to a refund if your flight is cancelled, regardless of the reason. Whether the cancellation is due to bad weather, mechanical issues, overbooking, or unforeseen circumstances, your right to reimbursement remains.

This right stems from established passenger rights, often outlined in national and international regulations. While the specifics may vary slightly depending on your location and the airline’s operating rules, the fundamental principle holds true: airlines must offer a refund if you choose not to travel on an alternative flight they provide.

Here’s what you’re typically entitled to when your flight is cancelled:

• A full refund: This applies to the cost of the unused ticket, including any taxes and fees. You are not obligated to accept an alternative flight offered by the airline, even if it’s a seemingly minor inconvenience. Opting for a different flight is your choice; refusing it doesn’t forfeit your right to a full refund.

• Reasonable assistance: Airlines are generally required to provide reasonable assistance following a cancellation. This can include meals, refreshments, and, depending on the circumstances, accommodation if the delay necessitates an overnight stay. The extent of this assistance will vary based on the length of the delay and your location. It’s important to keep records of any expenses incurred and to inquire with the airline about their compensation policies.

• Information and communication: The airline is responsible for keeping you informed about the cancellation and your options promptly and clearly. This includes providing information regarding alternative flights, refunds, and assistance.

What to do if your flight is cancelled:

1. Contact the airline immediately: Do not wait. The sooner you contact them, the sooner you can secure your refund or alternative arrangements.
2. Document everything: Keep records of your flight confirmation, cancellation notification, and any communication with the airline. Preserve receipts for any expenses incurred due to the cancellation (e.g., meals, hotels).
3. Understand your rights: Familiarize yourself with the specific passenger rights regulations in your country or region. Your national aviation authority’s website is a valuable resource.
4. Be polite but firm: While being polite is essential, firmly assert your right to a refund if the airline attempts to offer only alternative travel arrangements.
5. Consider pursuing further action: If the airline fails to comply with your rights, consider contacting your credit card company (for chargeback options), your national consumer protection agency, or an aviation regulator.

Remember, airline cancellations are disruptive, but knowing your rights empowers you to navigate the situation effectively and secure the compensation you deserve. Don’t hesitate to advocate for yourself and seek the help of relevant authorities if necessary.