Can I claim compensation for a missed flight?

Navigating Missed Flight Compensation: A Guide

Navigating flight disruptions can be frustrating, especially when they lead to missed connections. However, understanding your rights as an air passenger can help you seek compensation and minimize the financial impact of missed flights.

When Compensation is Available

According to European Union (EU) regulations (EC 261), airlines are liable to provide compensation for missed flights resulting from:

• Flight delays of more than 3 hours
• Flight cancellations
• Overbooking

It’s important to note that compensation is only applicable to flights within the EU, departing from EU airports, or operated by EU-based airlines.

Calculating Compensation

The amount of compensation you are entitled to depends on the distance of your flight:

• Flights within the EU: Up to €250
• Flights within the EU to non-EU destinations: Up to €400
• Flights from non-EU destinations to the EU: €250 to €600

Documenting the Disruption

To support your compensation claim, it’s essential to document the flight disruption. This includes:

• Proof of your booking (e.g., e-ticket)
• Official evidence of the delay or cancellation (e.g., written statement from the airline)
• Receipts for any additional expenses incurred due to the missed flight

Filing a Claim

Compensation claims can be filed directly with the airline or through an air passenger rights service provider. Airlines typically have online claim forms or customer service channels. When filing a claim, be as detailed as possible and provide all supporting documentation.

Timeline for Compensation

Airlines are required to process compensation claims within a reasonable timeframe. According to EC 261, airlines have up to:

• 7 days to respond to a claim
• 21 days to provide compensation

Additional Tips

• Stay informed about your flight status to minimize the risk of missing connections.
• Consider purchasing travel insurance to cover unforeseen circumstances.
• Be persistent in pursuing your compensation claim, even if the airline initially denies it.

Conclusion

Missed flights due to airline disruptions can be disruptive and financially draining. However, by understanding your rights under EC 261 regulations and documenting the disruption, you can navigate the claims process effectively and seek compensation for the inconvenience and expenses incurred.