How long can they keep you waiting on a plane?

Airline Boarding Time Limits: Ensuring Passengers’ Rights

Airlines are subject to stringent regulations regarding the maximum time passengers can be kept waiting on a plane before takeoff. These regulations aim to protect passenger rights and minimize inconvenience.

Domestic Flights

For domestic flights within the United States, the maximum allowable tarmac delay is three hours. After this time, the airline must either deplane passengers or provide them with certain amenities, such as food, water, and restrooms. If the delay extends beyond three hours and 30 minutes, the airline is required to take legal action, including filing a report with the Department of Transportation (DOT).

International Flights

International flights have a slightly longer tarmac delay limit of four hours. However, the same protocols apply: after four hours, the airline must deplane passengers or provide them with amenities. If the delay persists for more than four hours and 30 minutes, legal action is required.

Specific Procedures

When a tarmac delay exceeds the legal limit, the airline is obligated to follow specific procedures:

• Notification: Passengers must be informed of the delay and the expected time of departure.
• Amenities: Airlines must provide food, water, and restrooms to passengers on board the plane.
• Communication: Airlines must maintain regular communication with passengers and keep them updated on the situation.
• Deplaning: If the delay becomes excessive, the airline must deplane passengers and provide them with alternate transportation or accommodations.
• Legal Action: If the delay exceeds the legal limit and 30 minutes, the airline is required to report the incident to the DOT and may face legal penalties.

Enforcing Passenger Rights

Passengers who experience excessive tarmac delays have the right to file a complaint with the DOT. The DOT will investigate the incident and determine if the airline violated any regulations. Passengers may be eligible for compensation or other remedies if the airline is found to have breached its obligations.

Conclusion

Airline boarding time limits are in place to protect passenger rights and ensure that delays are minimized. By adhering to these regulations, airlines can prevent excessive wait times on the tarmac and provide a better travel experience for their customers. If passengers experience a tarmac delay that exceeds the legal limit, they should contact the airline and consider filing a complaint with the DOT to ensure their rights are upheld.