Is it possible to get a refund from Lufthansa?

Getting a Refund from Lufthansa

Lufthansa understands that unexpected events can arise, and offers flexible refund options to accommodate the needs of its passengers. Here’s a detailed guide on how to obtain a refund from Lufthansa:

Automated Refund Processing

For the fastest and most convenient refund, Lufthansa recommends using the following automated channels:

• My Bookings: Visit the Lufthansa website, log in to your account, and navigate to “My Bookings” to cancel your trip and initiate a refund request.
• Chat Assistant: Engage with the Lufthansa Chat Assistant on the website or via the mobile app to process your cancellation and refund request.

Manual Refund Request

If automated processing is not possible, Lufthansa offers a manual refund request form for passengers to submit. Here’s how to proceed:

1. Download the Form: Visit the Lufthansa website, navigate to the “Refund” section, and download the “Refund Request Form.”
2. Complete the Form: Fill out the form with accurate information, including your flight details, the reason for cancellation, and your refund request amount.
3. Submit the Form: Submit the completed form to a Lufthansa service center in person or via mail.

Refund Processing Time

Lufthansa aims to process refund requests within 30 days of receiving the cancellation and refund request. However, processing times may vary depending on the volume of requests and the chosen refund method.

Refund Methods

Refunded amounts can be processed through the original payment method used for ticket purchase, or via bank transfer or check. Lufthansa will inform you of the refund method upon successful processing.

Additional Notes

• Refunds are typically processed for the unused portion of the ticket, subject to applicable fare rules.
• In case of trip cancellation due to extraordinary circumstances, such as flight cancellations or denials of boarding, Lufthansa may offer full refunds at their discretion.
• Passengers are advised to check the refund policy of their specific ticket type before requesting a refund.

By following these steps, passengers can efficiently request and receive refunds from Lufthansa. The airline’s commitment to flexibility and customer satisfaction ensures a hassle-free refund experience.